At Hatton Court Hotel, we are committed to protecting your privacy and handling your personal data with transparency and care.
This Privacy Policy explains what information we collect, how we use it, and your rights in relation to that data.

1. Who We Are

Hatton Court Hotel is the data controller responsible for the personal information you share with us.

Address: Hatton Court Hotel, Upton Hill, Upton St Leonards, Gloucestershire, GL4 8DE. United Kingdom
Email: reception@hatton-court.co.uk
Phone: +44 (0)1452 228740

2. What Data We Collect

We may collect and process the following types of personal data:

• Name, email address, phone number, home address (for bookings and communications)
• Payment details (processed securely via trusted third-party systems)
• Preferences and special requests (e.g., dietary, accessibility)
• Stay history and feedback
• IP address and browsing behaviour (when using our website)

3. How We Use Your Information

We use your personal data to:

• Manage and confirm hotel bookings
• Provide a personalised guest experience
• Process payments and send receipts
• Communicate pre- and post-stay information
• Send marketing communications (only with your consent)
• Improve our services and website functionality

4. Sharing Your Data

We do not sell or rent your personal data to third parties.
We may share it only with:

• Trusted service providers (e.g., booking platforms, payment processors)
• Legal or regulatory authorities if required by law

All partners are required to protect your data and act only on our instructions.

5. How Long We Keep Your Data

We retain your data only as long as necessary to fulfil the purposes for which it was collected, including legal and business requirements.

6. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time (for marketing or optional services)

To exercise your rights, email us at reception@hatton-court.co.uk

7. Cookies

Our website uses cookies to enhance your browsing experience and help us understand user behaviour. You can adjust your cookie preferences via your browser settings. For full details, please see our Cookie Policy.

8. Marketing

We may send occasional emails with exclusive offers and updates – but only if you’ve opted in. You can unsubscribe at any time using the link in any email or by contacting us directly.

9. Security

We take data security seriously. We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Need Help or Have Questions?

We’re happy to help. Contact us at:
Email: reception@hatton-court.co.uk
Phone: +44 (0)1452 228740